What makes Mitchell and Monica Walters with Home and Hive Pest Control Good Neighbors?

In today's fast-paced world of service businesses, it's refreshing to encounter entrepreneurs who prioritize relationship-building over quick sales. Mitchell and Monica Walters, the husband-and-wife team behind Home and Hive Pest Control, embody this approach—transforming what could be a routine service industry into one focused on exceptional customer experiences and environmentally conscious solutions.

The journey of Home and Hive began in 2014, but not as the pest control company it is today. Monica grew up around beekeeping, helping her parents tend to their hives as a hobby. This early exposure to honeybees created a deep appreciation for these vital pollinators. When the couple recognized a growing need for live honeybee removal services—as more homeowners sought alternatives to extermination—they identified a market opportunity aligned with their environmental values. Their initial business focused exclusively on live bee removal, quickly establishing a reputation for exceptional service in this niche market.

What's particularly fascinating about their business evolution is how customer demand dictated their expansion. While performing bee removals, the Walters frequently fielded requests from satisfied customers asking if they could handle other pest issues. After hearing this request enough times, Mitchell made the bold decision to leave his 18-year career in IT sales to help Monica expand Home and Hive into full-service pest control in 2023. Their combined experience in sales—albeit from different industries—had taught them valuable lessons about customer relationship management that they felt could address common complaints in the pest control industry: poor communication, lack of transparency, and cookie-cutter approaches to unique problems.

One of the most enlightening aspects of the Walters' approach is their dedication to dispelling common misconceptions about pest control. Many consumers imagine exterminators simply spraying toxic chemicals indiscriminately throughout their homes. Home and Hive takes a dramatically different approach, focusing first on exclusion techniques—addressing entry points like garage door gaps, attic openings, and weep holes—before considering chemical treatments. When treatments are necessary, they're targeted and minimal. Their mosquito fogging service is 100% natural, preserving honeybee populations while effectively addressing pest issues. This healthier, more environmentally conscious approach resonates strongly with today's eco-aware consumers.

The Walters have identified their ideal customers as those who have experienced subpar service from other pest control companies. Rather than competing on price or aggressive door-to-door sales tactics, they focus on delivering exceptional value through professionalism, thoroughness, and transparent communication. This strategy has proven successful, with word-of-mouth referrals driving significant business growth alongside traditional marketing channels like social media, neighborhood apps, and targeted advertising.

Perhaps the most compelling element of the Home and Hive story is the personal dimension—a married couple taking the entrepreneurial leap together. Mitchell candidly shared that transitioning from his stable corporate job at Apple to co-running a family business presented significant challenges. With humor, he mentioned that Monica has "fired" him countless times since they began working together (and he's returned the favor twice). Despite these inevitable tensions, their shared commitment to building something meaningful together has strengthened both their business and their relationship.

What truly sets Home and Hive apart is the genuine care the Walters demonstrate for their customers. As Monica eloquently expressed, their clients aren't just names on a list—they're individuals whose needs deserve personalized attention. Their constant focus isn't on operations or finances but on continually improving the customer experience. This customer-centric philosophy drives every aspect of their business, from service delivery to communication strategies. For the Walters, earning and maintaining customer trust isn't just good business—it's their fundamental mission.

To learn more about Home and Hive Pest Control, go to: https://homeandhivepestcontrol.com/

Home and Hive Pest Control

972-439-6037